Home » 27 September 2009
Modern Call Center Solutions Solve a Range of Age-Old Problems

Many businesses are how enlisting the services of call centers to meet customer demands for faster, more reliable, and better services. Modern call centers solve a range of age-old problems. Because the success of a business largely depends on excellent customer relations, technological innovations in communication have resulted in businesses adapting to these innovations. The modern Call center is there to provide quality customer communication services.

Customers now have the ability to communicate through such methods as phone, fax, and email. In response to these varying methods of communication, the modern call centre provides a central location to integrate and respond to all forms of communication. Computer integration is an important factor in combining these communication tools.

Because businesses receive such a high number of calls at all hours of the day and night, communication using a call center allows a quick and easy method of responding to the calls. These call centers reduce periods of being on hold and allows the caller to be directly sent to the qualified person who can answer the customer's query.

Inbound Services: Customer service representatives provide many effective services for a business's customers. Inbound services means receiving communication queries from the customers. These services can include: technical support, general help desk customer service queries, loyalty program management, payment processing services, taking orders for a product or service, subscription services, sales inquiries, and issues with a particular product. Email communications have become an effective tool to update customers about promotions and new products and services. As well, inbound representatives can provide such services as credit card services, travel servicesetc. As well, they are monitored for quality assurance. Most inbound call centers are open 24/7.

Outbound Services: Technological developments have made outgoing calls more efficiently than in the past. Through automatic dialing, call centers will provide a host of services such as selling products or services, email inquiry support, surveys, payment collections, welcoming calls, appointment confirmation, and more.

Surveys for outbound services can include market and branding research surveys and customer satisfaction surveys, and consumer data gathering surveys. Special scripts are created to acquire the appropriate information that is relevant to the needs of the customer and the company.

Software such as SMS software is normally used for email responses to customer queries. Requests for information can be responded to immediately with appropriate scripts that successfully answer the client's questions.

Call centers will keep a detailed report and analysis of inbound/outbound calls and transaction records. Reports will be sent to the client for analysis. Remote access to a call centre database is available using a secure internet connection.

An important benefit of the modern call centre is its cost efficiency. Businesses will be outsourcing so they will not have any equipment, building, operating, and other overhead costs associated with establishing their own customer service department.

Communication is no longer just answering the phone. Call centers provide a number of essential services that help alleviate the daily demands on businesses. Call centers have become an integral part of a successful business. More companies are now taking advantage of these services. Hiring a call centre can greatly improve customer satisfaction and loyalty.

About the Author: Asterisk phone systems center offers cost effective telecommunications solutions including open source call center,Asterisk Phone Systems and software, VoIP PBX Vancouver, VoIP PBX Toronto, IP phone systems and other telephony hardware. When looking for VOIP consulting consider these services.

Beginner Bodybuilding Guidelines & Tips

1) The first thing an absolute beginner should do is visit his/her doctor and get the all clear to begin a workout program that will include cardiovascular and weight training.

2) Decide on what are your goals. Do you want to lose body fat and tone up or do you want to gain weight? Doing both at the same time can be achieved too but is very difficult and can lead to zigzag diets.

3) A general guideline is that if your body fat is below 14% you should be ok to bulk up and gain some weight and body fat. If you are above 14% then you should try to first lose some fat and then try to gain the weight. Generally anyone who has a body fat percentage of over 30% is considered to be obese.

4) Have a set nutrition plan before you begin training. 5-6 meals a day are an absolute MUST whether you want to lose bf or gain weight.

5) Have a set training regimen. If you have to, hire a personal trainer for a couple of sessions to show you how to perform the basic exercises. Ask for advice on your routines, either from knowledgeable people in the gym or in our forum.

6) Choose a gym that will have all the basic equipment (benches, squat racks, smiths etc). If you go during peak hours (5pm-8pm) you should try and join the gym with the most equipment around. This will help you finish your workout faster and not wait for someone to get off your machine. Make sure your gym has personal trainers and helpful staff. Cleanliness is also a MUST!7) Don’t just go to the gym to train chest and arms! If you want your progress to be fast you MUST train all muscles at least once per week.

8) Do not tax your body with unnecessary time in the gym. Go in, train hard and get out of there as fast as you can! Growth takes place OUTSIDE the gym while you are eating healthy meals and while sleeping and resting.

9) Cardio training is a good tool for all beginners in order to help them gain some cardiovascular strength for strenuous weight workouts.

10) Always remember that you will progress faster if you contantly apply the following equation to your lifestyle.

10 Techniques to Get More Comments on Your Blog

1. Invite Comments - I notice that when I specifically invite comments that people leave them in higher numbers than when I don’t. To some degree this confuses me as most of my readers know that they can leave comments on any post - but I guess inviting a comment triggers a response to some extent. Also keep in mind that new readers that are unfamiliar with blogging don’t always know about comments or how to use them - invitations to participate in well laid out and easy to use comments systems are good for helping them participate.

2. Ask Questions - Including specific questions in posts definitely helps get higher numbers of comments. I find that when I include questions in my headings that it is a particularly effective way of getting a response from readers as you set a question in their mind from the first moments of your post.

3. Be Open Ended - If you say everything there is to say on a topic you’re less likely to get others adding their opinions because you’ll have covered what they might have added. While you don’t want to purposely leave too many things unsaid there is an art to writing open ended posts that leaves room for your readers to be experts also.

4. Interact with comments left - If you’re not willing to use your own comments section why would your readers? If someone leaves a comment interact with them. This gets harder as your blog grows but it’s particularly important in the early days of your blog as it shows your readers that their comments are valued, it creates a culture of interactivity and gives the impression to other readers that your comments section is an active place that you as the blogger value. As the activity in your comments section grows you may find you need to be slightly less active in it as readers will start to take over on answering questions and creating community - however don’t completely ignore your comment threads.

5. Set Boundaries - I noticed that shortly after I set the rules for my comments section (with a comments policy) that my comment numbers jumped up a little. I’m not sure if it was just a coincidence or whether readers responded to knowing what was and wasn’t acceptable. It’s just a theory but I think a well managed and moderated comments section that is free of spam and that deals with well with people stepping out of line is an attractive thing to readers. I personally don’t mind people expressing different opinions to one another in comments but when I sense things are getting a little out of hand and too personal I often step in to attempt to bring some order to the situation (I rarely delete non spam comments). I find that people have responded to this and that comment threads generally stay constructive as a result.

6. Be humble - I find that readers respond very well to posts that show your own weaknesses, failings and the gaps in your own knowledge rather than those posts where you come across as knowing everything there is to know on a topic. People are attracted to humility and are more likely to respond to it than a post written in a tone of someone who might harshly respond to their comments.

7. Be gracious - Related to humility is grace. There are times where you as the blogger will get something wrong in your posts. It might be spelling or grammar, it could be the crux of your argument or some other aspect of your blogging. When a someone leaves a comment that shows your failing it’s very easy to respond harshly in a defensive manner. We’ve all seen the flaming that can ensue. While it’s not easy - a graceful approach to comments where you admit where you are wrong and others is right can bring out the lurkers and make them feel a little safer in leaving comments.

8. Be controversial? - I put a question mark after this one because it doesn’t always work (and I personally avoid it as much as I can these days) - but there’s nothing like controversy to get people commenting on your blog. Of course with controversy comes other consequences - one of which is the risk of putting off less vocal members of your readership.

9. ‘Reward’ Comments - There are many ways of acknowledging and ‘rewarding’ good comments that range from simply including a ‘good comment’ remark through to highlighting them in other posts that you write. Drawing attention to your readers who use comments well affirms them but also draws attention of other readers to good use of your comments section.

10. Make it Easy to Comment - I leave a lot of comments on a lot of blogs each week - but there is one situation where I rarely leave a comment - even if the post deserves it - blogs that require me to login before making a comment. Maybe I’m lazy (actually there’s no maybe about it) or maybe there’s something inside me that worries about giving out my personal details - but when I see a comments section that requires registration I almost always (95% or more of the time) leave the blog without leaving the comment that I want to make. While I totally understand the temptation to require registration for comments (combatting spam in most cases) something inside me resists participating in such comments sections. Registration is a hurdle you put in front of your readers that some will be willing to leap but that others will balk at (the same is often said about other comments section requirements that go beyond the basics). Keep your comments section as simple and as easy to use as possible.

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